JELENA MATIC

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How to contact me

Tel: 0152 38 252 388

E-Mail: info@empireservice-va.com

E-Mail: finance@empireservice-va.com

Working with people and businesses.

At some point during any conversation, someone will always ask: “And what do you do for a living?”
When I answer, “I work in customer service and business management,” I usually see a nod of understanding — but also curiosity. Many people know what “customer service” means, but not everyone understands the depth behind it.

For me, it’s far more than handling inquiries or solving issues. It’s about building trust, ensuring satisfaction, and strengthening partnerships — whether it’s in a hotel, a restaurant, or an international company. My professional path has taken me from managing hospitality operations to working in corporate customer relations, and I’ve learned that the foundation of every business is simple: people and communication.

Running a hotel and restaurant for nearly a decade taught me the full spectrum of entrepreneurship — finance, staff management, organization, and above all, responsibility. Every guest, every reservation, and every team member was part of a larger ecosystem that required precision, patience, and empathy. Later, when I started supporting a mechanical engineering company with accounting and consulting, I discovered how valuable structured processes and accurate data are for sustainable success.

Today, as part of Manuli Hydraulics GmbH and soon as a Team Leader Key Account at Noerpel Group, I combine these experiences daily. My work revolves around coordination, customer satisfaction, and business growth — ensuring that every client and partner receives professional, efficient, and reliable support.

In a globalized and digital world, service no longer has borders. You can manage teams, build client relationships, and solve problems from anywhere — as long as you bring dedication and clarity to your work. Whether it’s optimizing internal processes, organizing logistics, or improving communication, my goal remains the same: to make work simpler, smoother, and more human.

If you’d like to collaborate, share ideas, or discuss a potential project, I’m always open to connecting.

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Menu

Jelena Matic

Menu

How to contact me

Tel: 0152 38 252 388

E-Mail: info@empireservice-va.com

E-Mail: finance@empireservice-va.com

Working with people and businesses.

At some point during any conversation, someone will always ask: “And what do you do for a living?”
When I answer, “I work in customer service and business management,” I usually see a nod of understanding — but also curiosity. Many people know what “customer service” means, but not everyone understands the depth behind it.

For me, it’s far more than handling inquiries or solving issues. It’s about building trust, ensuring satisfaction, and strengthening partnerships — whether it’s in a hotel, a restaurant, or an international company. My professional path has taken me from managing hospitality operations to working in corporate customer relations, and I’ve learned that the foundation of every business is simple: people and communication.

Running a hotel and restaurant for nearly a decade taught me the full spectrum of entrepreneurship — finance, staff management, organization, and above all, responsibility. Every guest, every reservation, and every team member was part of a larger ecosystem that required precision, patience, and empathy. Later, when I started supporting a mechanical engineering company with accounting and consulting, I discovered how valuable structured processes and accurate data are for sustainable success.

Today, as part of Manuli Hydraulics GmbH and soon as a Team Leader Key Account at Noerpel Group, I combine these experiences daily. My work revolves around coordination, customer satisfaction, and business growth — ensuring that every client and partner receives professional, efficient, and reliable support.

In a globalized and digital world, service no longer has borders. You can manage teams, build client relationships, and solve problems from anywhere — as long as you bring dedication and clarity to your work. Whether it’s optimizing internal processes, organizing logistics, or improving communication, my goal remains the same: to make work simpler, smoother, and more human.

If you’d like to collaborate, share ideas, or discuss a potential project, I’m always open to connecting.

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Your Virtual
Assistant

Professional | Efficient | Human

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Time is money

With over ten years of experience in the hotel industry, customer service and business management, I know how valuable time is – both for companies and for people.

Organization & structure

Clear structures are the key to efficient work. I ensure that processes run smoothly and tasks are prioritized effectively – so that no time is wasted.

Communication & Customer Service

Good communication is the foundation of every successful collaboration. Through openness, reliability, and a quick response, I build trust and create satisfied customers.

Accounting & Administration

Care and precision are my top priorities. Using MS Office, SAP/R3, and Microsoft Dynamics AX, I ensure transparent accounting and clear decision-making.

Leadership & teamwork

Successful leadership means motivation, clarity, and mutual respect. I believe in collaboration and a strong sense of "we" to achieve common goals.

Hospitality & Service Quality

From my experience in the hospitality industry, I know that genuine service means more than just friendliness. It's about recognizing needs and exceeding expectations.

Efficiency & Growth

Efficient processes create space for innovation. Planning, structure, and modern tools lead to sustainable success and measurable growth.

Do you have a different task for me? No problem! Just write to me…
CONTACT

My clients…

…tell you what my work means to them.
Marcus Schmidt
Local Business Partner
A Leader in Hospitality Management

For nearly a decade, Jelena was the driving force behind the success of the Gasthof zum Ritter. As tenant, she demonstrated exceptional entrepreneurial skill in managing the restaurant, hotel, and apartments. Her commitment to operational excellence and financial control was instrumental in maintaining the establishment's high standards.

7 Days Ago
Thomas Huber
CEO, Engineering Solutions GmbH
Careful and reliable bookkeeping

During her time at Empire Service, Jelena, working as an independent consultant, managed the accounting department of our mechanical engineering company. She demonstrated a strong understanding of financial processes and provided meticulous and reliable service. Her degree in economics was reflected in her professionalism.

10.04.2018

By the way

You don’t have to worry about these and other things with a virtual assistant.
  • Advanced data maintenance
  • Commercial accounting
  • Customer & supplier communication.
  • Key Account Support
  • Travel & Appointment Management
  • Project management assistance
  • Market & competitor research
  • Creation of professional documents
  • Contract and document management
  • Process optimization/Consulting

Calculate your needs

Quality over quantity is my motto. Speed ​​is my requirement. Proper work costs money. In return, you get solid results that will help you progress.
€45 NET / HOUR - 15 MIN. INSTRUCTIONS

What is your time worth to you?

The more hours you book in a block,
the cheaper it becomes.

€1117.5
/Booking
BOOK NOW

FAQ

Find the answers to the most important questions.
Question: In which languages ​​can Jelena Matic communicate professionally?

Answer: Jelena Matic speaks Croatian as her native language and is fluent in German and English. She also has a very good knowledge of Italian.

Answer: Jelena Matic was self-employed as the lessee of the restaurant, hotel, and apartments of the Gasthof zum Ritter in Ulm from November 2015 to January 2024. Since June 2021, she has also been self-employed through Empire Service, Consulting and Management, where she, among other things, handled the accounting for a mechanical engineering company.

Answer: Your IT skills include MS Office, as well as the ERP systems SAP/R3 and Microsoft Dynamics AX.

Answer: She holds the title of Dipl.-Ökonom (graduate economist). She obtained this degree from the University of Tourism and Hospitality in Opatija, Croatia, as part of a business administration degree with a focus on marketing and management as well as economics.

Answer: Jelena Matic worked as a Customer Service Representative at Manuli Hydraulics GmbH and as Team Leader Key Account at the Noerpel Group.

Stay connected!

Follow me on LinkedIn and Instagram to stay up-to-date on all the latest news about my business. I regularly share helpful tips specifically for virtual assistants looking to build a successful VA business.

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PROFESSIONAL EXPERIENCE

  • Grand Hotel Adriatic, Casino, Opatija, Croatia
  • Gasthof zum Ritter, Ulm - self-employed
  • Empire Service, Consulting and Management - self-employed
  • Manuli Hydraulics GmbH - Customer Service Representative
  • Noerpel Group – Team Leader Key Account

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