Working with people and businesses.
At some point during any conversation, someone will always ask: “And what do you do for a living?”
When I answer, “I work in customer service and business management,” I usually see a nod of understanding — but also curiosity. Many people know what “customer service” means, but not everyone understands the depth behind it.
For me, it’s far more than handling inquiries or solving issues. It’s about building trust, ensuring satisfaction, and strengthening partnerships — whether it’s in a hotel, a restaurant, or an international company. My professional path has taken me from managing hospitality operations to working in corporate customer relations, and I’ve learned that the foundation of every business is simple: people and communication.
Running a hotel and restaurant for nearly a decade taught me the full spectrum of entrepreneurship — finance, staff management, organization, and above all, responsibility. Every guest, every reservation, and every team member was part of a larger ecosystem that required precision, patience, and empathy. Later, when I started supporting a mechanical engineering company with accounting and consulting, I discovered how valuable structured processes and accurate data are for sustainable success.
Today, as part of Manuli Hydraulics GmbH and soon as a Team Leader Key Account at Noerpel Group, I combine these experiences daily. My work revolves around coordination, customer satisfaction, and business growth — ensuring that every client and partner receives professional, efficient, and reliable support.
In a globalized and digital world, service no longer has borders. You can manage teams, build client relationships, and solve problems from anywhere — as long as you bring dedication and clarity to your work. Whether it’s optimizing internal processes, organizing logistics, or improving communication, my goal remains the same: to make work simpler, smoother, and more human.
If you’d like to collaborate, share ideas, or discuss a potential project, I’m always open to connecting.
