JELENA MATIC

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Menu

How to contact me

Tel: 0152 38 252 388

E-Mail: info@empireservice-va.com

E-Mail: finance@empireservice-va.com

Working with people and businesses.

At some point during any conversation, someone will always ask: “And what do you do for a living?”
When I answer, “I work in customer service and business management,” I usually see a nod of understanding — but also curiosity. Many people know what “customer service” means, but not everyone understands the depth behind it.

For me, it’s far more than handling inquiries or solving issues. It’s about building trust, ensuring satisfaction, and strengthening partnerships — whether it’s in a hotel, a restaurant, or an international company. My professional path has taken me from managing hospitality operations to working in corporate customer relations, and I’ve learned that the foundation of every business is simple: people and communication.

Running a hotel and restaurant for nearly a decade taught me the full spectrum of entrepreneurship — finance, staff management, organization, and above all, responsibility. Every guest, every reservation, and every team member was part of a larger ecosystem that required precision, patience, and empathy. Later, when I started supporting a mechanical engineering company with accounting and consulting, I discovered how valuable structured processes and accurate data are for sustainable success.

Today, as part of Manuli Hydraulics GmbH and soon as a Team Leader Key Account at Noerpel Group, I combine these experiences daily. My work revolves around coordination, customer satisfaction, and business growth — ensuring that every client and partner receives professional, efficient, and reliable support.

In a globalized and digital world, service no longer has borders. You can manage teams, build client relationships, and solve problems from anywhere — as long as you bring dedication and clarity to your work. Whether it’s optimizing internal processes, organizing logistics, or improving communication, my goal remains the same: to make work simpler, smoother, and more human.

If you’d like to collaborate, share ideas, or discuss a potential project, I’m always open to connecting.

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Menu

Jelena Matic

Menu

How to contact me

Tel: 0152 38 252 388

E-Mail: info@empireservice-va.com

E-Mail: finance@empireservice-va.com

Working with people and businesses.

At some point during any conversation, someone will always ask: “And what do you do for a living?”
When I answer, “I work in customer service and business management,” I usually see a nod of understanding — but also curiosity. Many people know what “customer service” means, but not everyone understands the depth behind it.

For me, it’s far more than handling inquiries or solving issues. It’s about building trust, ensuring satisfaction, and strengthening partnerships — whether it’s in a hotel, a restaurant, or an international company. My professional path has taken me from managing hospitality operations to working in corporate customer relations, and I’ve learned that the foundation of every business is simple: people and communication.

Running a hotel and restaurant for nearly a decade taught me the full spectrum of entrepreneurship — finance, staff management, organization, and above all, responsibility. Every guest, every reservation, and every team member was part of a larger ecosystem that required precision, patience, and empathy. Later, when I started supporting a mechanical engineering company with accounting and consulting, I discovered how valuable structured processes and accurate data are for sustainable success.

Today, as part of Manuli Hydraulics GmbH and soon as a Team Leader Key Account at Noerpel Group, I combine these experiences daily. My work revolves around coordination, customer satisfaction, and business growth — ensuring that every client and partner receives professional, efficient, and reliable support.

In a globalized and digital world, service no longer has borders. You can manage teams, build client relationships, and solve problems from anywhere — as long as you bring dedication and clarity to your work. Whether it’s optimizing internal processes, organizing logistics, or improving communication, my goal remains the same: to make work simpler, smoother, and more human.

If you’d like to collaborate, share ideas, or discuss a potential project, I’m always open to connecting.

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Privacy Policy

Privacy Policy

We appreciate your interest in our website. The protection of your personal data is very important to us. Below, we inform you about how we process your data in accordance with the General Data Protection Regulation (GDPR).

1. Name and Contact Details of the Responsible Party

The party responsible for data processing on this website is:
Jelena Matic (Dipl.-Economist)
Bertholdstr. 8/1, 89079 Ulm

Email:
info@empireservice-va.com
Email:
finance@empireservice-va.com
Phone:
0152 38 252 388

2. General Information on Data Processing

Scope of processing: We only process personal data of our users as far as it is necessary to provide a functional website and our services.

Legal basis: Processing is generally based on Art. 6(1)(a) GDPR (consent) and Art. 6(1)(f) GDPR (legitimate interest).

3. Data Processing When Visiting the Website (Server Log Files)

Your browser automatically transmits information that is stored in so-called server log files. These include: browser type/version, operating system used, referrer URL, hostname of the accessing computer, time of the server request, and IP address.

These data are used solely for statistical analysis and to improve the website. No conclusions about your identity can be drawn. The legal basis for this processing is Art. 6(1)(f) GDPR (legitimate interest).

4. Data Processing When Contacting Us (Email/Contact Form)

When you contact us by email or through a contact form, the data you provide (such as your email address, name, and phone number) will be stored by us in order to respond to your inquiry.

Data processing takes place for the purpose of communication and handling of pre-contractual measures (Art. 6(1)(b) GDPR) or, for other inquiries, based on our legitimate interest (Art. 6(1)(f) GDPR).

5. Use of Cookies

Our website only uses technically necessary session cookies that are essential for the proper functioning of the website. These are automatically deleted after your visit. We do not use cookies for marketing or analytical purposes.

6. Your Rights as a Data Subject

You have the right to request access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), and restriction of processing (Art. 18 GDPR) of your stored personal data at any time.

You also have the right to object to processing (Art. 21 GDPR) and the right to lodge a complaint with a supervisory authority (Art. 77 GDPR).